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PLDT clears air on “re-routing”

Updated

 

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PLDT’s Head of Public Affairs wrote in reaction to TechNews columnist Wilson Chua’s article.

The contents of the email follows.

Mr. Art Samaniego, Jr.
Sub-Section Editor
Manila Bulletin,

Dear Mr. Samaniego,

We are writing this letter to clarify and correct claims published in the column written by Mr. Wilson Chua entitled “BASS uncovers anomalous PLDT routing” which was published in the April 21, 2017 issue of the Manila Bulletin.

As background, PLDT signed last year a bilateral peering agreement with the Philippine Open Internet Exchange (PHOpenix) of the Department of Science and Technology (DOST) which provides PLDT, Smart and Sun subscribers direct — and thus faster — access to the content of government websites served by the PHOpenix.

The article claims however that recent BASS tests showed that PLDT was not using this direct link and was routing traffic meant for the DOST servers in PHOpenix “overseas to the US and then back to the Philippines.” As a result, traffic was considerably delayed.

The article went on to say that their BASS test results as of April 18, 2017 shows that “Globe outperforms PLDT”.

To clarify what really happened, we need to point out that our bilateral peering agreement provides that it is the DOST that provides the list of IP addresses that will be “advertised” or opened to PLDT subscribers. The agreement further provides that this list can be expanded and that all that DOST needs to do is to notify PLDT.

The article said that the BASS tests, upon which its claims are based, were conducted by requesting files from mirror.pregi.net. Upon investigation, it turns out that the IP address of mirror.pregi.net is not in the list of IP addresses given by DOST to PLDT upon the signing of the bilateral peering agreement in April 2016. As result, this was not advertised or opened to PLDT subscribers. In that case, it is not at all surprising that traffic to this address would not have the benefit of using a direct link and would thus be routed in a circutous way.

In this regard, it is worth asking if mirror.pregi.net is advertised or open to Globe subscribers.

Moreover, what makes this episode even more colorful is that when we checked our network records, we discovered that the IP address of mirror.pregi.net was opened or advertised to PLDT subscribers on April 19, 2017, the day after the BASS tests were supposedly made as stated by the article. Despite the terms of the bilateral agreement requiring notification of any changes, PLDT did not receive any notification on this change of status.

We would like to assure our subscribers that they have full. unfettered, direct access to the IP addresses which the DOST has given to us. And we would be very happy to be given more IP addresses so that our customers would enjoy an even better internet experience.

Forgive the analog analogy, all it takes is a phone call.

Sincerely,

Ramon R. Isberto
Head, PLDT Public Affairs

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  • Wilson Chua

    Thank you for the additional information. I take exception to:
    “what makes this episode even more colorful is that when we checked our network records, we discovered that the IP address of mirror.pregi.net was opened or advertised to PLDT subscribers on April 19, 2017, the day after the BASS tests were supposedly made as stated by the article”

    I refer you to my post on FB Page of BASS. Dated April 12, 2017:
    https://www.facebook.com/ProjectBassApp/photos/a.183920585450436.1073741828.181908098985018/189101971598964/?type=3&theater

    • Wilson Chua

      I do however, wish to also commend PLDT for taking immediate action to resolve the routing issue.

  • ferdie san pedro

    come on ..if not tested it will be always like that …PLDT is the pioneer in telecom in the Philippines but the facilities is like stone age …

  • promons

    All i know is my experience with an mmorpg that’s based in Singapore. A globe mobile data subscription (personal hotspot) that’s wifi and claimed to be lte or 4g but most of the time 3g :( in our location in Antipolo (which is not the bailiwick of Globe) still connects to said server (wth, it’s starhub.net) at 75ms, with nary a variance (or lag spikes). Same location fiber wired connection of myPLDT to same server gives 42ms (ON CERTAIN IPs). And on certain IP assigns (wth, the 49 and 124 series), tracert to same server gives 200-500ms on the average. And you can clearly feel the lag. So what gives?

    We’re starting to call the carrier PLDC (DC for disconnection lol) in our peer.

    Senator Aquino should really pursue his bill. It’s pathetic that we have one of the worse internet, yet the most expensive in the region.

  • Ra Jsn Oduger

    Wtf! All it takes is a phone call, otherwise your connection will be routed in a circuitous way. Is it me or this does not make sense. Why use a circuitous way when a better way is available?

    • S It Correct [SIC?]

      yea, why do I have to make that phone call to get faster service. What else will I need to do just to get the service that I am paying for?

  • Cajun

    A phone call away, Mr Isberto? And you are taking more than 3 years to resolve my FTTH problem with you despite several calls to 172, customer service, and friends and several visitsto your nearest business center at Fairview? 3 yrs of unresolved issue – we are suppose to have 50mbps downloads since 2014 – and all your people including friends employed with PLDT is we will look into it. Still now as 3 yrs ago -15mbps with an 8mbps upload. we are paying ontime according to your bill. But sanamagan Mr Isberto, just a phone call away ?

  • Hidden

    The article went on to say that their BASS test results as of April 18, 2017 shows that “Globe outperforms PLDT”? Well it clearly does.

  • Luke Anthony

    so how will the SLOW 1mbps – 5mbps issues with fibr be resolved? where are we on this @PLDT?